Business Central from the business management suite – Microsoft Dynamics 365, is a powerful customer relationship management (CRM) and Enterprise resource planning (ERP) solution that helps businesses of all sizes manage sales, marketing, customer service operations, and inside operations.
With Microsoft Dynamics 365 Business Central, companies like yours can streamline their workflows, improve communication with customers, and increase the bottom line.
Recently, Microsoft announced the release of Dynamics 365 Business Central On-Premises Update 21.4, which includes several new feature changes, hotfixes, localization updates, and improvements. This update particularly focuses on fixing the deadlock issue when dismounting a tenant.
Note: These updates are designed to enhance the overall user experience and help businesses operate more efficiently. Also, the dates and times for these fixes are listed in Coordinated Universal Time (UTC), so if you find it difficult to find updates notification, all you need to do is to change the dates and times to your region/country.
What is the significance of this feature update of Business Central for Small Businesses?
One of the most significant updates in this release is the ability to use Microsoft Teams as a channel for customer service.
This integration allows your business people to seamlessly connect with customers in real-time via the Microsoft Teams Platform.
By using Teams as a channel, customer service representatives can resolve issues faster and provide a more personalized experience for your customers.
Hence, the great boost to customer attraction.
What is the other key feature of Dynamics 365 Business Central (On-Premises) Update 21.4?
It is the ability to use Power Apps to build custom apps for Dynamics 365 Business Central and related apps in Dynamics 365.
With Power Apps, small to medium size businesses and large international groups can create custom solutions that are tailored to specific business needs, without the need for extensive coding knowledge.
This feature provides your teams with greater flexibility and customization, making it easier to adapt Dynamics 365 Business Central to your unique requirements.
In addition to these features, Dynamics 365 Business Central (On-Premises) Update 21.4 in release wave 2 also includes several other enhancements, such as:
- Improved search capabilities
- Updated data import templates
- Improved performance.
Remember, these improvements are designed to help your businesses run more efficiently, reduce the time spent on manual tasks, and give a better experience for your customers.
What to keep in mind for this important update?
It’s important to note that while these updates are available for businesses that use Dynamics 365 BC (On-Premises), Microsoft continues to focus on expanding its cloud-based offerings as well.
Dynamics 365 Cloud or Microsoft Cloud and Azure Services provide businesses with even more advanced features and capabilities and the flexibility to scale up or down as needed.
Whether you use the on-premises or cloud-based version of Dynamics 365 Business Central, you can be confident that you are getting a powerful and reliable CRM solution to help you achieve your business goals and objectives.
To read more in detail and related updates of different updates versions of Dynamics 365 Business Central under various release waves, here: Dynamics 365 Business Central Update history.
And more at the following links:
MSFT D365 (on-premises) Update 21.4 – The Dynamics Community
Cumulative set of updates for Dynamics 365 (v8.2)
In conclusion, Dynamics 365 Business Central On-Premises Update 21.4 provides you with several new features and enhancements that are designed to improve the overall user experience and make it easier to manage your CRM and ERP operations.
Whether it is about using Microsoft Teams as a channel for customer service, building custom apps with Power Apps, taking advantage of improved search capabilities, or generating invoices at pace, businesses can leverage these updates in Business Central ERP from time-to-time to use more efficiently and ultimately provide their customers with a better experience.